Freight: All orders are shipped F.O.B. Mahwah, New Jersey, by the surface carrier of our selection. Stock Items: Upon receipt of order, most orders for stock items will be shipped within 72 hours, subject to product availability. Discrepancies: Shipping discrepancies must be noted on the carrier bill of lading and signed by the carrier's driver. All other discrepancies must be reported within 5 days of receipt of merchandise. Damaged Merchandise: Damaged goods shipped by UPS & FedEx should be refused at the time of delivery. Damaged goods shipped by truck should be noted on the bill of lading and signed by the carrier's driver. Please notify our Customer Service Department immediately at: (201) 599-1400. Globe will not be responsible for any damaged packages that were not refused or noted on the bill of lading.

The following items are non-returnable: Personal protective equipment (PPE) such as face masks and face shields, sterile items, prefilled formalin containers, custom merchandise, special order items, specially labeled products, private label products, Sedi-Tect™, Cul-Tect™, Bori-Vial™, discontinued items and partial cases. Prior authorization is required for all returns. Unauthorized returns will not be accepted. Regularly stocked items are returnable in original, unopened cartons within 90 days of shipping date. Contact our Customer Service Department at (201) 599-1400 to request an RMA number. The RMA number will expire 30 days from issue date and must be noted on all paperwork accompanying the returned merchandise. Merchandise returned using an expired RMA number will not be accepted. Freight charges on all returned merchandise are the responsibility of the purchaser. Accepted returns are subject to a minimum 20% restocking charge at our discretion. No credit will be issued until the returned merchandise is received by Globe Scientific and is verified to be in re-salable condition. Lost returns are the responsibility of the purchaser. Proof of delivery, where required, is the purchaser's responsibility.