Return Policy: 30 Day. All products are direct from the manufacturer and are new and unused. All products are tested and in perfect working condition before they are shipped so there should be no problem with the functionality of a product. Upon receipt by buyer, should the item be defective or need warranty repair, the Manufacturer will replace the item. For Refunds, all items must be returned in their complete packaging with all accessories within 30 Days of purchase. You must call for an RMA number BEFORE you ship your unit back. All items must be in "NEW" condition upon return. Any items with scratches or appear to have been abused will not be refunded and will be returned to the buyer. However, if you receive a wrong or defective item please contact us by email within 7 days from the date of delivery for the product and we will resolve the situation with an exchange. If an item arrives damaged, it must be reported immediately and noted on the delivery receipt for proper credit. We are committed to 100% customer satisfaction so we will replace or exchange the item. Again, be sure to email us within 7 days of receipt of the item. Damaged / Defective Products Exchange: An RMA must be obtained for returns to be exchanged. Email us or Call 702- 490-5163 to obtain an RMA. Boxes, packaging materials, wrappers, cartons, instruction manuals, warranty cards, and products must be in their original condition without markings, tape, folds, or defacing of any kind. Products returned missing accessories or original packaging will not be accepted. Products returned in damaged or unacceptable condition or without an RMA will be returned to the customer without exchange. Condition will be assessed at our discretion. Note: The customer is responsible for the cost of shipping and handling for return/exchange items. Shipping and handling fees are non-refundable. Please use the most convenient means of shipping. Insurance on the package is encouraged.